Concentrus

  • Netsuite Applications Admin

    Job Location US-CA-Diamond Bar
    Job ID
    2018-1528
    Category
    Information Technology
    Type
    Regular Full-Time
  • Concentrus is an equal opportunity employer.

    SUMMARY

    The Technical Support Analyst is responsible for customer contact and resolution of application related issues and technical problems related to Concentrus client systems. This position gathers and analyzes data, performs research, uses diagnostic tools and runs tests to resolve problems quickly and accurately. Work is carried out independently/under general supervision.

    Essential Duties and Responsibilities

    Concentrus may add, change, or remove essential and other duties at any time.

    • Researches and resolves customer-reported issues related to the business applications and systems
    • Gathers data, tests and replicates problems. 

    • Answers questions related to configuration and operation by testing, reviewing product code (if available) and reviewing documentation.
    • Consults with and coordinates the efforts of other technical teams to resolve customer issues and questions in a timely manner. 

    • Participates in technical training programs and self-directed learning.   Stays informed of current, new, and pending technology that impacts the supported applications.
    • Assists with implementing process improvements.
    • Other tasks as assigned.

     

     

    Work Environment and Physical Demands

    Essential functions are typically performed in an office setting with a low level of noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Preferred Experience

    • Netsuite Experience 
    • Programming experience with following tools/languages: .Net, JavaScript , NetSuite, IIS, SharePoint, Crystal Report and QlikView Report;
    • Experience in following databases: SQL Server, SQL, Access and Web server: IIS;
    • Support experience: Rackspace Cloud, Amazon Cloud, SalesForce, NetSuite and Middleware;
    • Operating system: Windows 7, Windows 2008
    • Understanding of financial and distribution terms and flows;
    • Experience implementing and managing cloud and SaaS platform;
    • Strong technical skills;
    • Strong troubleshooting skills in programming or application support

    Education/Experience

    • Degree in Computer Science, Management of Information Systems or related field;
    • 2-5 years experience ins a support or development role
    • Experience in computing or related area with a focus on programming or application support.

     

    Skills Required

    • Effectively manage to work efficiently in a fast-paced environment, troubleshoot and follow projects through to completion, with strict deadlines and without loss of attention to detail, budget and reporting;
    • Excellent written, verbal, organizational, analytical and interpersonal skills;
    • Excellent computer skills, proficient in Microsoft Office and experience with internet research and database management;
    • Exercise good listening and communication skills with sensitivity to cultural communication differences;
    • Effectively work as a team member and independently, with a high-level of self-motivation and ability to set and meet goals;
    • Show discretion and ability to handle confidential issues;
    • Knowledge of key organizations and networks active in the field;
    • Pleasant, diplomatic manner and disposition in interacting with colleagues and the general public.

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